Power Tools UK use several methods for delivery of orders getting tools safely to our customer at the earliest opportunity. Royal Mail for small lightweight and low value products and several road transport logistics companies for all other tools and products. We are able to offer our customers the option to upgrade to a next day road service, this service is at extra cost and can only be actioned through our Technical Help Line for tools in stock at the time an order is placed.
Royal Mail service is the preferred method of dispatch for order values with a goods value under £20.00, this service normally takes a couple of days using first class post however Power Tools UK cannot 100% guarantee delivery within this time due to certain circumstances out of our control, time of year, weather etc. All other warehouse stock orders are dispatched within 36hrs, normally sooner, using road transport completing the delivery within 3 working days from date of order (UK mainland only); offshore service to islands around the UK is available including R.O.I. at extra cost. Power Tools UK is unable to dispatch goods with an overall length greater than 1.5mtr to the Highlands and Islands, Northern Ireland, Isle of Man and the Channel Islands. Road transport deliveries must be signed for on delivery no shipments are left without a signature, should the delivery not be possible at the customers designated delivery address, a card normally with local post office details will be left by Parcelforce informing the customer that by visiting the local post office the customer can uplift their order from the post office by presenting the delivery card with the relevant consignment shipping number proof of personal identification will be required for a post office uplift. Following an unsuccessful delivery the goods will be held at the local post office for up to 14 days awaiting collection by the customer, no further deliveries will be attempted by the logistics company on behalf of the supplier; failure to uplift by the customer will result on the goods being returned to the supplier.
The delivery charge shown on the customer invoice is only a contribution to the cost of shipping & packing, as stated road transport delivery requires a signature for receipt of the goods, the customer has the choice to provide Power Tools UK with a billing/delivery address or an alternative third party business address, no third party private addresses, where a stated contact should be in a position to sign for the delivery of the order. The customer should make all necessary arrangements to take delivery of any trade shipment from the supplier, as this website is classed as a professional trade site, company trading conditions apply to all orders therefore no carriage charges will be refunded should the goods remain undelivered, following all steps being taken by the supplier to deliver successfully to the customers instructions. The risk for the goods supplied to the customer from the supplier passes to the customer in that the customer is responsible for loss, damage or deterioration of the goods from the time the customer signs off for delivery being received in good transit condition.